The laundry list of consumer complaints about Thor’s motorhomes range from windshield problems to water heater problems to slide motors and step motors burning out — and the list goes on and on.
When the slide system fails, it causes a whole host of issues, including the need to manually move the slide back in. If you have the long slide, hopefully you’ve been camping right next to a small army – or Thor himself – willing to help you push the slide back in so that you will at least be able to drive it to the dealership for repair.
Thor’s 3TRAX™ in-wall slide-out system houses all the moving and mechanical parts within the sidewall of the motorhome. When you’re spending six figures on a vehicle you expect it to operate as advertised and not constantly breaking down.
California residents who own a Thor motorhome can seek lemon law remedies for their defective RV. Like any other defective motor vehicle, RV owners can file a claim under the California Lemon Law. Some states may not cover RVs, or only partially cover them. According to the California Lemon Law, your motorhome is considered to be a lemon if it cannot be repaired after a reasonable number of attempts.
Schwintek, the manufacturer of the in-wall slide-out system, posted a video explaining how to manually override the system; as they already know their system is faulty.
Your RV is presumed to be a lemon if the RV is stuck in the shop for more than 30 days in the first 18 months of ownership or 18,000 miles (whichever occurs first), or if the RV requires four or more repairs for a major defect in the first 18 months of ownership or 18,000 miles (whichever occurs first). The lemon law also applies to the living quarters.
California’s lemon law protects consumers who have purchased a defective car, truck, van, motorhome, or RV. If you believe that you have a lemon, please fax or email us a copy of your purchase contract, all of your repair records, any emails you’ve exchanged with the manufacturer, and your receipts for towing and/or repairs that you paid for out of pocket in order to get your RV to the nearest authorized repair facility. Please let us know if you have lost campground or RV park deposits due to your broken down motorhome. Once we have a chance to review your records, we will let you know if we can help get your money back. Thor will have to pay for all of our legal fees and costs, so there is no cost to you.
Call us at 1-855-595-3666
if you’ve experienced repeated trips to your Thor Motor Coach dealer for the same unresolved problem.
RELATED THOR MOTOR COACH REPORTED PROBLEMS (safecar.gov)
Date Complaint Filed: OCT 09, 2014
Vehicle: 2014 Thor Motor Coach Damon
NHTSA ID Number: 10643576
Associated with this complaint: 2014 Thor Motor Coach Outlaw
Component: electrical system
TL* THE CONTACT OWNS A 2014 THOR DAMON (NA) OUTLAW RECREATIONAL VEHICLE. THE CONTACT STATED THAT THE RADIO SHORTED OUT, THE ELECTRIC SHADES WOULD NOT GO UP AND DOWN WITH THE CONTROL BUTTON, AND THE REAR PASSENGER SIDE DOOR FRAME WAS DETERIORATING ON THE OUTSIDE. IN ADDITION, THE FLOOR WAS SEPARATING TO THE POINT THAT THE CONTACT COULD SEE THROUGH THE FLOOR. THE MANUFACTURER REFERRED THE CONTACT TO AN AUTHORIZED DEALER. THE CONTACT HAD EXTENSIVE DOCUMENTATION PERTAINING TO THE ELECTRICAL REPAIRS. THE RADIO WAS REPLACED AND THE BARE WIRING WAS REPLACED, WHICH WAS DETERIORATING IN THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. FURTHERMORE, THE AWNING WOULD NOT RETRACT AND DETRACT INTERMITTENTLY UPON PRESSING THE CONTROL BUTTON. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 300.