Every Chevrolet has problems. Some more than others. And some problems have lemon law remedies.
Under the California lemon law, the manufacturer has the opportunity to make a “reasonable number” of repair attempts on your GM vehicle. Even so, GM may require a consumer to go through arbitration before they file a lawsuit. However, the California lemon law does not require the consumer to participate in arbitration in order to pursue a Lemon Law claim. Furthermore, a consumer is not bound by the decision of the arbitrator, unless the consumer agrees to be bound.
The downside to arbitration is that the consumer can end up receiving LESS than the California Lemon Law allows for! This is just one way in which arbitration favors the automobile manufacturers. Another advantage for automobile manufacturers is that an arbitrator is not required to apply the law the way a court would and the consumer could be stuck in arbitration for years. Also worth noting; arbitrators are paid by the automobile manufacturers.
Lemon Law Claims on Chevy Spark & Chevy Cruze
Owners of the Chevy Spark, model years 2014-2016, and Chevy Cruze, model years 2011-2014, are experiencing much the same transmission problems as owners of other makes and models with the CVT transmission.
Common Chevy Spark and Cruze complaints include, but are not limited to:
- Hesitation when attempting to accelerate from a stopped position
- Check engine light comes on
- Engine stalls out
- Engine shakes
- Rough start or hard shift and sudden acceleration
- Engine shuts off while in park
2016 Chevy Malibu owners have been experience problems with the check engine light repeatedly turning on, engine losing power, and oil pan leaks.
Chevy Impala lemon law claims have included, but not limited to, problems (which vary from year to year) with the ignition switch shutting off, causing a sudden and unexpected power loss.
When it comes to 2017 Chevy’s, the Chevrolet Camaro, Chevrolet Corvette, Chevrolet Sonic, Chevrolet Volt, Chevrolet Traverse, Chevrolet Tahoe Suburban, Chevrolet Colorado, and Chevrolet Silverado, have all had numerous repair bulletins (Technical Service Bulletins) sent out to dealers telling them how to try to fix the problems. When an automaker notices a growing trend with unanticipated problems, but does not warrant a recall, a TSB is issued.
Overall, Chevrolet vehicles have been assigned 210,606 TSBs, with the Top 10 problematic vehicles being:
- Chevy Silverado 2500 – 15,749
- Chevy Suburban – 14,057
- Chevy Tahoe – 13,319
- Chevy Express – 11,977
- Chevy Silverado 3500 – 11,074
- Chevy Corvette – 9,917
- Chevy Avalanche – 9,790
- Chevy Malibu – 9,642
- Chevy Impala – 9,298
- Chevy Equinox – 8,642
Some 2011-2014 Chevy Volt owners have experienced problems with the steering wheel locking up if left in center position for too long, which then makes the car too difficult to turn.
Cadillac and Buick
From luxury models to sedans to sport utility vehicles, Cadillac offers different styles to choose from, but most come with the same common problems. Just because you’ve purchased a “luxury vehicle,” that doesn’t mean your new car is completely free from any defect that would be considered a lemon. If you own a Cadillac ATS Coupe or Sedan, CTS, XTS, CT6, Escalade, or a Cadillac Crossover, you may have experienced one or more of these problems:
- Engine failure
- Loss of power
- Emissions system shuts down
- Vibration/shaking when idle
- Illumination of the check engine light, power steering warning lights
- Steering column lock error
- Sudden or unintended acceleration
With the Buick Enclave, Buick LaCrosse, Buick Lucerne, and Buick Regal, the more common problems are:
- Check engine light illuminating
- Transmission slipping
- Transmission hesitating or stalling
- Transmission failure
Overall, the majority of complaints we hear about the 2008-2017 Buick Enclave involve the transmission, followed by engine problems.
So many repairs. So little time.
In 2014 GM issued 84 recalls affecting over 30.4 million vehicles worldwide.
In 2016 General Motors recalled more than 4 million vehicles, most of them in the U.S., to fix an air bag software defect that has been linked to at least one death. The vehicles involved in the recall are all from the 2014-2017 model years and include Buick, Chevrolet, GMC and Cadillac vehicles.
The recall involved:
- 2014-2016 Buick LaCrosse, Chevrolet SS, Chevrolet Spark EV
- 2014-2017 Buick Encore, GMC Sierra 1500, Chevrolet Corvette, Chevrolet Trax, Chevrolet Caprice police car and Chevrolet Silverado 1500
- 2015-2017 Chevrolet Tahoe, Chevrolet Suburban, Chevrolet Silverado HD, GMC Yukon, GMC Yukon XL, GMC Sierra HD, Cadillac Escalade and Cadillac Escalade ESV
Last year GM recalled about 700,000 Chevy and GMC trucks, and that’s on the heels of the 800,000 trucks that were recalled for faulty power steering.
Considering GM recalled almost 27 million cars and trucks in the U.S. just in 2014 (and hundreds of thousands since then), it’s not a stretch to say that GM repair shops are overwhelmed with recall repairs — in addition to their normal day-to-day service calls. If a repair shop ends up trying to do a quick fix of the problem and uses the same faulty parts, vehicle owners will end up making yet another trip to the repair shop.
The Song-Beverly Consumer Warranty Act (the “Lemon Law”), California Civil Code Section §1793.2(d)(2) states that:
“If the manufacturer or its representative in this state is unable to service or repair a new motor vehicle . . . to conform to the applicable express warranties after a reasonable number of attempts, the manufacturer shall either promptly replace the new motor vehicle . . . or promptly make restitution to the buyer . . .”
For the consumer, this means that if you have brought your vehicle to the dealership four or more times for the EXACT same problem under warranty, the problem substantially impairs your use, value, and/or safety, and the dealership cannot repair the problem, you have got yourself a lemon. If you have a lemon, the manufacturer is required to either repurchase it from you or replace it for you.
However, there is a component to the California lemon law that most people are not aware of. If your vehicle spends 30 or more days at the dealership for a warranty repair and you have not agreed in writing to allow the dealership to keep your vehicle for that long, you have a lemon law claim.
Our office does not charge anything up front and we do not take a percentage of what you are entitled to under the law.
Call us toll free at 1-855-595-3666
for a free Lemon Law case evaluation.
“If I could give this establishment 10 stars, I would! I could not have asked for a better experience working with Debbie. I thought I was out of luck when with my lemon of a 2014 Cadillac SRX, but Debbie was quick to work my case and I was granted a full buy back from GM!
Every time I emailed Debbie with questions during this process, she would respond the same day. She was also polite, patient and always explained things so that I could understand what was going on with my case… Debbie got me back everything I paid for the vehicle. Working with her, it felt like I was the only case she had because her attentiveness and response time was far more great than I could have expected.
If you think your car might be a lemon, give Debbie a call. I promise, you will not be disappointed. I can’t tell her thank you enough!”
Casandra L., Elk Grove, CA
(Originally posted on Yelp, Feb. 2019)